Return and Refund Policy
At this time we do not offer refunds on purchases.
We will gladly exchange unworn, unaltered full priced merchandise, within 14 calendar days of purchase. Original tags must be in place, as well as any dust bags, boxes, and additional protective packaging.
For orders shipped and tried on in the home please be mindful of makeup, scents, and deodorants that may transfer to the garments or accessories. Any item that has been snagged by jewelry or other materials will not be accepted back for exchange.
All customers are responsible for return shipping costs.
*We do not accept returns of undergarments, jewelry, or special orders. Any discounted item is also final sale, and cannot be exchanged.
Ines Simone Studio reserves the right to reject any returning product that does not adhere to the above return policy. Any rejected item will be sent back to the original shipping address. In order to avoid this, please contact us to address any issue you may have regarding the item you wish to exchange.
*If you are concerned about sizing, please reach out and we will be happy to discuss what size will work best for your body, or for the look you want to achieve.
Returns must be sent back to our studio address;
415-620 View Street
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.
If you have any questions about our policy, please contact us at firstname.lastname@example.org